About The Author

Hi there! I'm Stephanie Coulter.

I'm a passionate advocate for building strong customer relationships and driving satisfaction. For over 10 years, I've thrived in the world of customer support and success, wearing many hats across various organizations. Whether it's providing exceptional support via multiple channels, troubleshooting complex issues, or leveraging technology to streamline customer journeys, I'm all about creating positive experiences.

Recently, I've been fascinated by the growing field of AI and its potential to transform customer interactions. Through various certifications and ongoing learning, I'm exploring how AI can enhance both customer support and success practices.

This blog is my space to share my knowledge, experiences, and insights with all of you. We'll delve into the ever-evolving world of customer service, exploring best practices, industry trends, and the exciting possibilities of AI. I believe that by fostering collaboration and knowledge exchange, we can collectively elevate the customer experience to new heights.

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